

It’s a consistent and unselfish approach to engagement that tells customers you value them.
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Ĭompanies that focus on creating meaningful customer experiences can choose to compete on loyalty and word of mouth, beat the behemoths, and carve out their own place in the market. However, new and growing stores do have a set of differentiators worth investing in: product, brand, and customer service. It’s rarely practical to compete on price or efficiency. When it comes to standing out against entrenched competitors, it’s critical for ecommerce businesses to find their moments of opportunity. It’s simple, but remarkably few companies ever take the time to genuinely show customer appreciation. Showing sincere appreciation is one of the easiest ways to build a closer relationship with your customers as they move through your customer journey map.
